Xbox One Consoles Are Down (Update: They're back)

Posted by ahbab
 Thursday, January 31, 2019 - 11:55:08 AM
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UPDATE: Jan. 30, 2019, 3:25 p.m. EST The official Xbox Support Twitter account announced that the problems are fixed, about three hours after they were first acknowledged.UPDATE: Jan. 30, 2019, 3:25 p.m. EST The official Xbox Support Twitter account announced that the problems are fixed, about three hours after they were first acknowledged.Within a couple of hours, the official Xbox Support Twitter account updated everyone, saying that they have identified the problem and are working on fixing it. There is no estimate on how long it will take to fix. Xbox One owners had to deal with a pretty severe Xbox Live issue on Wednesday that made Microsoft’s console almost non-functional for some of those affected. Many people (just take a look at the Xbox One subreddit) reported seeing a black screen shortly after their console booted up. Others had issues accessing save data. At around 1PM Wednesday, Microsoft tweeted that it was aware of the “Xbox One console startup, title update, and sign-in errors” and said it would provide updates. By 3PM, Brad Rossetti from the Xbox team confirmed that things should be back to normal.Some gamers were alarmed and initially worried that their console hardware might be broken, but it was purely an Xbox Live and software issue — albeit a bad one that basically made the Xbox One unusable for a couple hours.While the problem was still happening, some reported that unplugging from ethernet allowed the console to start up normally since it wasn’t making any connection to Live. But consoles set up for a Wi-Fi network couldn’t use that workaround. Fortunately, the company pinpointed the problem shortly after trouble began and got to resolving it:But the situation is another reminder of how deeply woven into Xbox hardware the online service is. If the whole system can go haywire when something’s wrong with Xbox Live, maybe that link is a little too direct. Xbox chief Phil Spencer has previously acknowledged that some aspects of the Xbox are too dependent upon Microsoft’s services running smoothly at all times.Microsoft said on Wednesday that it was investigating multiple service issues with Xbox Live, as players around the world reported log-in problems, failed game updates, and error messages on Xbox consoles. According to the official service status webpage, Xbox Live Core Services was limited at 1:12 p.m. ET. A third-party website, Down Detector, showed an influx of reports starting at 12:46 p.m. It was back up later in the afternoon. On Twitter, Xbox support staff members said they were investigating the problems and would share more information as fixes are made.Multiple people — including Business Insider's Ben Gilbert — reported that their Xbox One consoles booted up to a black screen during the Xbox Live service outage. A few gamers on Twitter said they worried their system had died when they saw a black screen with no error message.

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